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WE CARE Program:
We
offer our customers a variety of programs designed to provide quality
service. Customers can contact us if they can take advantage of any of
our services or if you have any questions. Customers with questions
about their account, gas bill or any literature received from us can
call or visit our office. It would be helpful if the customer's account
number is available when contacting us.
Payment Arrangements
Payment
arrangements can be made for customers having difficulty making
payments. It is important that customers contact our office immediately
to review their situation.
Energy Assistance Programs
The
Federal Government established this program to help customers on low or
fixed incomes pay their energy bills. We will assist customers to
determine if they are eligible for these funds and assist in applying
for the funds through the proper agency.
Revised Due Date
For
customers on a fixed income with difficulty paying their bill on time
because the due date is inconvenient, the due date can be adjusted.
Quarterly Billing
For
customers who are 62 years of age or older, quarterly billing is
offered as an alternative to monthly billing. This option is available
only to New York customers with an average annual bill of $150.00 or
less.
Budget Billing
Bills
can be averaged throughout the year to assist customers with budgeting.
The bill will be the same for 11 months. The customer's account will be
reviewed periodically to determine if the budget amount should be
increased or decreased.
Deposits
Customers
age 62 or older are not required to pay a deposit unless service was
terminated for nonpayment of bills within the last six months.
Medical Emergencies
We
will not terminate gas service if a resident of the building is
certified by a physician to be seriously ill or have a serious medical
condition. There are some restrictions to this program.
Third Party Notification
Residential
customers are permitted to designate a "third party" to receive all
notices relating to service termination or other credit actions
provided that the third party agrees in writing to accept such notices.
The third party can contact us to make payment arrangements on the
customer's behalf. This program provides protection for customers who
may be either away for an extended period of time or those who may need
assistance in general.
Landlord Program
Landlords
have the option to have service continued at their property in the
event a tenant vacates without providing notice. This service may
prevent water pipes from freezing during the winter. Landlords can also
advise us if service work is to be done at the property at their
request only. This eliminates the possibility of a tenant requesting
work without authorization. Forms are available to request these
services.
Service
Our
trained service department is available for gas appliance and equipment
repair. We are available 24 hours a day for emergency service. We offer
free safety inspections of newly installed gas piping, gas appliances
and equipment. Investigations of odor complaints are also provided at
no cost. IF YOU SMELL GAS, DO NOT OPERATE ANY ELECTRICAL SWITCHES,
LEAVE THE BUILDING, CALL US IMMEDIATELY FROM A NEIGHBOR'S TELEPHONE.
Call Before You Dig
Anyone
planning a project that requires digging on their property must call 8-1-1.. We will locate our underground pipelines at no cost. This may save
customers the cost of repairs and eliminate an accident.
Gift Certificates
An
energy gift certificate can be purchased for a person on your gift
list. Contributions to local charity can also be made to help a family
in need.
Meter Reading
Upon
request, we will provide customers with post cards to note their meter
reading and return to us. Customers may also provide readings by
telephone if desired. Periodically, however, we are required to obtain
an actual meter reading to verify the readings submitted by the
customer.
Automatic Payment Plan
For your convenience, we offer automatic deduction from a checking or savings account to pay your gas bill.
Credit Card Payment
We accept VISA and Master Card with a processing fee.
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